Frequently Asked Questions
Everything you need to know about your science-backed skincare journey.
How long does it take for my order to be delivered?
Most orders are processed within 24 hours and typically reach our customers within 3 to 5 business days, depending on your location.
Are your products suitable for sensitive skin?
Our products are designed by dermatologists and formulated with safe, effective active ingredients. However, we always recommend performing a patch test or consulting with a professional before starting a new regimen.
What is your return policy?
We offer a 7-day return policy for products that are received in a damaged condition or if the wrong item was delivered. Please ensure the product remains unopened and in its original packaging.
How can I track the status of my shipment?
Once your order is dispatched, you will receive a tracking link via email and SMS. You can also track your package directly through the 'My Orders' section on our website.
Which payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular mobile wallets. Cash on Delivery (COD) is also available for most pin codes.
Are The Derma Co products cruelty-free?
Yes, we are committed to ethical beauty. None of our products are tested on animals, and we prioritize safe, lab-tested formulations.