Returns & Exchanges
At The Derma Co, we want you to feel confident in your skincare journey; if you are not satisfied with your purchase, we offer a hassle-free 7-day return policy for unused and unopened products. Our goal is to ensure every customer finds the perfect formula for their skin while maintaining the highest standards of hygiene and safety.
Initiate Request
Log into your account and navigate to the 'My Orders' section to select the items you wish to return within 7 days of delivery.
Quality Verification
Upload clear photos of the product and its original packaging to ensure the seal is intact and the item is in resalable condition.
Reverse Pickup
Once your request is approved, our courier partner will arrive at your doorstep within 48-72 hours to collect the package.
Refund Processing
After the product reaches our warehouse and passes quality inspection, your refund will be credited to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing